Definitions and examplesA task cycle is the training workflow as follows:
Pre-task processes include the following:
~ The identification of facts or instances, concepts, processes and procedures required for the real world task.
~ Facts and instances correspond to the question, “what instances (words) do you need to know?”
~ Concepts correspond to the question, “how are the properties of instances used?”
~ Processes corresponds to the question, “how do the instances and concepts correspond to the real world task?”
~ Procedures correspond to the question, “what order do you use the instances and processes?”
- Task processes include the following:
~ Complete a real word task like taking a call. The processes are as follows:
Answer the call (“Hello, ABC company, Lydia speaking. How can I help”)
Ask the caller to identify himself (“Who’s speaking?”)
Check you understand “Who did you say was calling? Andy from ACME Limited?”
Post-task processes include the following:
~ The student assesses their own performance of the task as follows:
~ Did I use the instances, processes and procedure I wanted to?
~ What gaps did I have?
~ The trainer moderates the students own assessment of the task and provides their own feedback:
~ How well did you use x instance?
~ How well did you recall y process?
~ What could be improved?
~ Together the student and trainer write a feedforward plan for the next task:
~ The following are the new instances you need for the task
~ The following are the new concepts you need for the task …
~ This is how you might improve the process …
~ This is how you might improve the procedure …